Things You Need to Know Before Choosing Your FF&E Procurement Provider

In today’s market, there are many providers of hotel FF&E procurement and interior design services. How can you find the perfect match for your hotel?

Below are eight critical questions to help you find the best provider for your project.

Will the FF&E provider and designer walk your property with you before starting work?

Will they be available for site visits and follow-up during your project?   After your installation is complete, will they perform a punch list walk-through with you? 

You are making a big investment.  An FF&E procurement project is a complex undertaking, and having the chance to meet face-to-face with your design and procurement consultant is invaluable. When you partner with Innvision Hospitality, our specialists will know your property, understand your project and stand by you every step along the way.

What past experience does the provider have with your hotel brand?

Does your franchisor recommend them?  Your provider should have extensive knowledge and expertise working with your brand. In addition, the corporate brand team should be familiar with the provider’s quality of work.

The Innvision Hospitality team completes a project every week and has a record of excellence with many top hotel brands.

How much money can the provider save you?

Will they find trusted, quality alternative product sources at lower costs that meet or exceed brand standards?  Two important measures of value for a purchasing provider are how hard they are willing to work and how skilled they are at finding savings.

At Innvision Hospitality, we take pride in our record of saving clients money on their FF&E purchases.

Does the provider have a team of specialists for each of the turnkey services?

Will you work with a dedicated team for custom design, purchasing, project management, logistics, installation, and accounting? Skilled experts who can serve you throughout all aspects of the project will keep your headaches and worry to a minimum so you can focus on running your business.

The Innvision team of specialists will ensure that your project will be handled correctly and professionally from start to finish.

Do vendors recommend the provider?

This is an important clue to provide insight into a provider’s relationships, business practices, behavior, and financial stability.  It may also reveal how much clout a provider will have with its vendor base for expediting an order or resolving a product issue.

At Innvision Hospitality, we have spent more than a decade developing and maintaining excellent business relationships with key proven vendors throughout the country.

Will you have a support coordinator for logistics?

Will the FF&E provider assign you a dedicated coordinator responsible for all logistics and transportation, updating you with timely delivery reports, and replacing any items damaged during shipment at no additional charge?  Having a dedicated Innvision team member you can turn to for critical updates on shipments speeds up the relay process – you can go directly to the source of the information.

Your Innvision Hospitality coordinator will know the status of your product within the supply chain. In the event of a problem with your shipment, you will have a partner to solve delivery problems quickly and, if necessary, replace items at no additional cost.

Will the provider assign a credit analyst for your project?

Who will help you expedite the release of orders, manage project payments, and reconcile your project’s accounting?  The value of a dedicated specialist cannot be overstated. Your Innvision Hospitality credit analyst will begin working with you early in the FF&E purchasing process taking a proactive approach, saving you time and money. With the right specialist you will find answers to your questions and be certain your accounting needs are being met.

Do you trust the provider?

Will they take care of you as a client, operate with integrity, and stand behind their product?   You will sleep better at night and your experience will be much more satisfying if you trust the people with whom you do business. Before you choose your FF&E partner, you will need to decide:

  • Will they do what they say?
  • Will they protect your best interests?
  • Are you confident they will honor your partnership in the FF&E purchasing process?
Because we want to be your FF&E partner, for this project – and the next – we understand how important trust is to a business relationship. Talk to Innvision Hospitality today. We are a service-oriented company with a proven record of excellence throughout the hospitality industry.
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