Due to some factory closures as part of the global effort towards minimizing the COVID-19 impact, we are experiencing some delayed shipments of completed products and/or new orders. We are working closely with our vendor partners and monitoring the situation extensively. We will provide updates as we receive additional information.
This is the "wpengine" admin user that our staff uses to gain access to your admin area to provide support and troubleshooting. It can only be accessed by a button in our secure log that auto generates a password and dumps that password after the staff member has logged in. We have taken extreme measures to ensure that our own user is not going to be misused to harm any of our clients sites.